Last updated: September 20, 2026
At State Digital Services, we want you to be happy with our work. This policy explains when refunds are available for fees paid to us. The details of your engagement are in your quote, proposal, or invoice (your “Order”). If your Order says something different, the Order controls.
1. Cancelling Before Work Begins
If you cancel in writing before we start work, we will refund everything you paid, minus any third-party costs we already incurred on your behalf (for example, domain registrations or software licenses).
2. Cancelling After Work Begins
- Fixed-price projects: You are responsible for the work completed up to the cancellation date, plus non-recoverable third-party costs. Your deposit is applied to that amount, and any remaining balance is refunded.
- Hourly or time-based services: You pay for time worked. Unused prepaid time is refundable.
3. Recurring Services
Monthly plans, support, and maintenance services can be cancelled at any time with 30 days’ written notice. You remain responsible for fees through the end of the notice period.
4. Non-Refundable Items
The following are not refundable:
- Third-party costs, such as domains, hosting, software licenses, plugins, stock media, and subscriptions.
- Advertising spend paid to ad platforms.
- Completed and delivered work that matches your Order.
- Fees for time spent waiting on information, access, or approvals that we requested from you.
5. Results
We do not guarantee specific results, such as search rankings, traffic, leads, or sales, so the absence of a particular result is not grounds for a refund.
6. If Something Isn’t Right
If a delivered service does not match your Order, tell us in writing within 7 days of delivery and describe the issue. We will correct it at no extra charge. If we cannot reasonably fix it, we will refund the fees for the affected portion of the work.
7. How to Request a Refund
Email info@statedigitalservices.com with your name, the invoice or project, and the reason for your request. We will review it within 5 business days. Approved refunds go back to your original payment method within 5 to 10 business days, though your bank may take longer to post them.
8. Chargebacks
Please contact us before disputing a charge so we can resolve it quickly. If a charge is disputed for services delivered as described in your Order, we may pause further work until the matter is resolved.
9. Contact Us
State Digital Services
1320 N Lancaster Rd, South Elgin, IL 60177
Phone: 708-550-3644
Email: info@statedigitalservices.com